Customer Service Policy

fellowproductsstore.com is committed to providing professional, efficient and humanized customer service for every shopper. This policy standardizes our service scope, service commitment and after-sales service rules.

Customers can contact our customer service team through the official email support@fellowproductsstore.com for order consultation, product inquiry, after-sales application and problem feedback. We provide all-round service support for your whole shopping process.

We adhere to the principle of customer first, reply to customer consultation and feedback in a timely manner, and solve order abnormality, logistics problem and product after-sales demand for you in the most efficient way.

Our customer service covers order processing inquiry, logistics status tracking, 60-day return guidance, refund progress query and product use consultation, matching the free shipping, free return and 5-10 days refund rules of fellowproductsstore.com.

All customer service of fellowproductsstore.com follows unified service norms, maintains polite and professional communication attitude, and protects the legitimate shopping rights and interests of every customer.